Unlimited helpdesk
Remote and onsite support for every user and device covered by your agreement, with a real person on the end of the line.
Managed IT Services Sydney
One team looking after your whole IT environment: the helpdesk your staff call, the monitoring that catches problems before they stop work, the security that keeps you insurable, and the planning that stops surprise spending. Sydney-based since 2006.
- Sydney
- Since 2006
- Remote + onsite
- One agreement
Managed IT Services Sydney
One team looking after your whole IT environment: the helpdesk your staff call, the monitoring that catches problems before they stop work, the security that keeps you insurable, and the planning that stops surprise spending. Sydney-based since 2006.
- Sydney
- Since 2006
- Remote + onsite
- One agreement
You are probably ready for managed IT if
IT lands on someone whose job it is not
The office manager, the operations lead or the owner is the first call when something breaks, and that time comes out of the work they were hired to do.
The same problems keep returning
Printers, logins, mailboxes and the shared drive break in a loop because nobody owns the underlying cause.
Nobody can say what you run
There is no list of your devices, licences, warranties or who has access to what, so every decision starts with a discovery exercise.
Spending arrives as a surprise
IT costs show up as emergencies and replacements rather than as a plan you approved in advance.
What is included
Every engagementProactive monitoring
Servers, workstations, network and cloud services monitored around the clock so faults are fixed before they become outages.
Patching and updates
Operating systems and business applications kept current on a schedule that suits your hours, not ours.
Security baseline
Endpoint protection, email filtering, multi-factor authentication and backup checks included, not sold separately.
Account management
A named contact who knows your business, plus regular reviews of what is working, what is ageing and what to budget for.
Vendor management
We deal with your internet provider, software vendors and hardware suppliers so your staff do not have to.
How we take it over
1
Free IT review
A 30-minute conversation about what you run, what breaks and what worries you. You get our read on what to fix first, whether or not you engage us.
2
Audit and document
We record the environment properly: devices, users, licences, network, backups and access. That document is yours and it is the reason support stops depending on one person’s memory.
3
Stabilise
The known faults get fixed and the security baseline goes on before anything is redesigned. Most of the noise disappears in this phase.
4
Run and plan
Monitoring, patching and helpdesk run continuously, and we meet on a regular cycle to review what is ageing, what is at risk and what to budget for.
Who managed IT is for
Businesses of roughly 10 to 200 staff who depend on email, shared files, line-of-business software and the internet to trade, but cannot justify a full in-house IT team. If IT problems land on the office manager or the owner, managed services take them away.
How we work with you
We start with an IT review of what you have today. From there we agree a fixed monthly scope, document your environment, and take over support and maintenance. Nothing is rebuilt for the sake of it; we fix what is broken first and plan the rest with you.
Not sure what you need? Start with a free IT review.
We look at your current setup and tell you what we would fix first. No obligation, no jargon.
Managed IT Services across our service areas
Remote everywhere · onsite across Sydney- Sydney CBDRemote and onsite
- ParramattaRemote and onsite
- MelbourneRemote and onsite
- BrisbaneRemote and onsite
- CanberraRemote and onsite
Remote support is identical in every area; onsite attendance is confirmed against your address. See the full coverage map.
Why Static Computers
- Since 2006. Supporting Sydney small and medium businesses for two decades.
- Local. Based at 222 Pitt St in the Sydney CBD, with onsite and remote support.
- One team. Support, security, cloud and strategy from the same people who know your setup.
- Plain English. Advice you can act on without a translator.
What clients say on Google
10 of our 40+ Google reviews“Steve from Static Computers has consistently demonstrated exceptional expertise across Microsoft 365, particularly in environments where security and precision matter most. Working alongside Steve on security-focused initiatives has been both productive . He brings a calm, methodical approach to complex challenges, helping shape solutions that are not only effective but built with long-term resilience in mind. What stands out most is Steve’s depth of knowledge combined with sound judgement. In a landscape where security risks are constantly evolving, this gives us a high level of confidence in the decisions being made and the systems being implemented. Equally, his responsiveness and availability make a real difference. When timing matters Steve is dependable, engaged, and quick to act. We greatly value the working relationship and look forward to continuing to collaborate with Steve and the team at Static Computers.”
Albert N, Google review
“The best MSP I have used. These guys are quick, reliable and professional.”
Chris Tan, Google review
Read 10 of our 40+ Google reviews Open“Great to deal with very helpful always answers a call , is very efficient at solving problems and making your data safe would highly recommend static computers and Steven”
peter wallis, Google review
Questions we get asked
What does managed IT services actually include?
Helpdesk support for your staff, monitoring and maintenance of your systems, security tooling, backup checks, and ongoing planning, all under one monthly agreement with a defined scope.
How is managed IT different from break-fix support?
Break-fix means you call when something is broken and pay for the time. Managed IT means we are responsible for keeping things working, so our incentive is to prevent problems rather than bill for them.
Can you work alongside our existing IT person?
Yes. Many clients keep an internal coordinator and use us for the helpdesk, projects and security. We document everything so responsibilities are clear.
Do you support Sydney businesses onsite?
Yes. We are based at 222 Pitt St in the Sydney CBD and provide both remote and onsite support across the Sydney metro area.
What happens in a free IT review?
A 30-minute call, phone or Teams. We ask what you run, what breaks, and what worries you, then tell you plainly what we would fix first and what it would take. There is no obligation and nothing to install beforehand.
How long does it take to switch providers?
Onboarding usually runs over a few weeks: audit and documentation first, then a parallel period where both providers are reachable, then a clean handover date. Nothing is switched off until we can support it.
What is not covered by a managed agreement?
Large projects such as office moves, migrations and full hardware refreshes are scoped separately so they do not distort the monthly cost. Third-party application support is coordinated but the vendor remains the vendor.
Ready for IT that stays steady?
Book a free IT review. You get a written report covering what you run, what is at risk, and what we would fix first. No obligation.