Support
Helpdesk, device management, staff onboarding and offboarding. Everything below is delivered by the same Sydney team under one agreement.
- Since 2006
- Remote + onsite
- One agreement
What is in Support
4 servicesIT Support Sydney
Business IT support in Sydney: fast remote helpdesk, onsite technicians and plain-English advice for small and medium businesses.
OpenOnsite IT Support Sydney
Onsite IT support across Sydney: technicians at your premises for hardware, network, server and office setup work, plus on-site staff training.
OpenHardware and Software Procurement
Business hardware and software procurement in Sydney: laptops, servers, networking and licensing sourced, configured and delivered ready to work.
OpenE-Waste Disposal and Computer Recycling Sydney
Business e-waste disposal and computer recycling in Sydney: secure data destruction, collection of old IT equipment, and responsible recycling.
OpenQuestions we get asked
Are we locked into a contract?
Agreements are tailored to your business rather than a standard lock-in term. You keep ownership of your domains, tenants and licences throughout, and you leave with your documentation if you go.
How long does switching IT providers take?
We audit and document your environment first, run alongside your current provider, then take over on an agreed date. Onboarding can be as fast as five days. Nothing is switched off until we can support it.
How quickly do you respond?
A person answers the helpdesk during business hours and most issues are fixed in the same session. Our average first response is 5 minutes, and targets are set by impact in your agreement.
Ready for IT that stays steady?
Book a free IT review. You get a written report covering what you run, what is at risk, and what we would fix first. No obligation.